Perhaps I need a new approach.

Over the last couple of weeks I have reached out via email to eight different individuals and organizations to try to glean some understanding of the Deaf community’s perceptions of information services. These have ranged from individuals in the Deaf community to libraries that specifically serve the d/Deaf to organizations that advocate for the d/Deaf.

I tried to be polite, courteous, and professional. I explained who I was and what my interest was. I included in my correspondence a brief list of questions I hoped to receive feedback on. Though I did not necessarily expect to be bombarded by replies, I was shocked to only receive one reply.

That reply was from a librarian at an academic library which specifically serves the d/Deaf. However, the response was underwhelming to this particular assignment. This librarian did not feel that they could adequately respond as, though they serve the d/Deaf, they are themselves hearing and could not specifically speak to the perception of their services to their patrons. Also, because the facility specifically serves the d/Deaf, they felt that their answers may not be a true picture of the way that the general Deaf population would answer my questions. The librarian did recommend a few other libraries I might contact with my questions that might be more helpful.

While this reply is understandable and I appreciated having received the courtesy of a reply at all, I must say that I am left feeling stumped. I have reached out to individuals, libraries, and d/Deaf organizations with, as yet, no reply. I feel that perhaps I need a new approach. Perhaps this lack of response is not so shocking in some ways. From a professional point of view it is appalling. However, from a cultural point of view it may be more understandable. It very well may speak to some of the barriers that can stand in the way of information-seeking. Barriers that include communication and culture.

I have been told time and again that the deaf welcome interaction with those who would like to learn about the language and culture. However, what have found through my perusal of various online forums, is that while this may be true, they are not as open to those who are only there ask questions. They are willing to embrace those who truly want to learn and be a part, but are put off by those who only there to get answers to questions and be done. While I had hoped that was not the way I came across, I can understand the sentiment. They are a strong people with a strong culture, not a circus side-show. I respect that. Now to find a new approach.

Through my studies and my online searches, I can say that the d/Deaf do use libraries and their services as well as other organizations such as those that advocate on their behalf. They also create their own sources of information. Deafnewspaper.com is only one example of a news source with videos in ASL. There also numerous advertisements listed there for other service from dating sites to financial lenders specifically for the d/Deaf. User experience will clearly vary depending on many factors. On an individual level these will include the reading level and even the open-mindedness of the individual. On the library level it will include an awareness of a need and an effort to provide as many d/Deaf friendly touch points.

As I continue my research I hope to find a way to penetrate the barriers I have faced and truly get the d/Deaf perspective in order to become a better information provider.

Patience is a virtue I don’t always have.

I would like to say that I did. I have been told that I do. But, though I may not typically let it show and I can usually reason myself through my frustration, waiting drives me crazy. Especially when I’m on a deadline and everything hinges on whatever it is I’m waiting for.

In this case, I await an email response. Actually more than one.

In my research on Deaf culture as an information community, I have made the effort to reach out, via email, to several members of the Deaf community. I am hopeful that their assistance and answers to my questions will further my research. I am relying on those answers to provide the substance of my next blog post for LIB 200.

In the mean time, I wait.

Information-seeking can be complicated

During undergrad I took several American Sign Language (ASL) classes. One thing that was always repeated was that while practice was important and beneficial, it could be made so much more so if we were to actually interact with the d/Deaf. It was about more than knowing a list of vocabulary or being able to sign your English sentences. It was about being able to communicate with someone of a whole different culture in a language with it’s own grammar and syntax – a foreign language. I had the privilege at the time of working with a few d/Deaf individuals in various contexts. In the time since then, I regret to say that I have become rusty and perhaps less than confident in my signing. While I would love to get back to it, I am no longer currently associated with anyone of the Deaf community and have lost that ease that comes with constant use. Unfortunately that fact did not serve me well in the undertaking of this assignment.

I attempted to contact two different members of the Deaf community prominent in the use of online forums. I reached out through messenger and email. While the initial response from one of the contacts was positive, the follow up has proven less than timely. I find myself considering what perhaps the greatest issues could have been. Had I been more confident in the fluency of my signing, I could have attempted video chat or video phone. However, as I was not, I chose to reach out in a textual form. Though I specifically chose to reach out to members prominent in online forums, I have no way of knowing their reading levels. As many ASL users have a difficult time reading and writing in English because of the differences in grammar and syntax,it is possible that, despite my awareness of this and attempt to avoid complexities, there may have been problems with the clarity of the communication. Perhaps I will still hear back from them at some later date.

I have had the fortune to work with two very interesting d/Deaf individuals and to be taught by another. Though I never actually interviewed them, I would like for a moment to draw from my interactions with them.

E was a deaf child that I tutored for a few years. He could become very frustrated, sometimes acting out as a result, with the limitations of trying to communicate with a hearing world. E loved all things technology – video games, computer games, you name it. He loved them because they were visual.

J was a client I worked with during an internship. He was thrilled the first time I showed up to join in on his appointment even with my limited signing. Until then he had been trying to get by communicating through gestures and limited note writing. He was finally able to express his needs and ask for clarification of some things he didn’t understand. J loved to spend time online. He was able to access information that he had no way of asking for and reach out to others of the Deaf community despite living in an area where there was no real Deaf presence.

L was a sign instructor I once knew. L was proactive in getting other d/Deaf individuals in the area together, often encouraging students to join in. L was an avid user of online forums, using Facebook and email as regular means of communication with students. L encouraged students to use online forums to reach out to members of the Deaf community to help practice ASL skills.

Despite my recent difficulties in interaction via online forums, I would still agree with the assessment that “the internet has the potential to become an educational and social leveler for Deaf people” (Karras, 2012, p.203). Karras (2013), though speaking directly to the information-seeking behavior of the Deaf in regards to medical information, makes many salient points. There is a limited amount of research to be found specifically concerning how the Deaf access the internet or the barriers that they face, such as knowledge gaps. Members of Deaf culture often rely on one another for social support and guidance, as well as in identifying viable resources. Karras (2012)explains that “online support provides information through sharing of experiences and behaviors and through exposure to an increased number of opinions and expertise” (p. 194). Despite this point, there are problems and limitations presented to the d/Deaf in the use of online forums. The increasing use of audio media files, while beneficial to the hearing, can present a problem in limiting access to that information to the d/Deaf. Karras (2012) also points out  that reading level can be an issue considering that Deaf students graduate with only a fourth grade reading level.

The information behavior and needs of the d/Deaf community are complex and not without obstacles and barriers. However, overcoming cultural differences and keeping an open mind, as well as fostering an awareness of the need can play a critical part in insuring that the d/Deaf community is able to access the information they seek.

Reference

Karras, E., Rintamaki, L.S. (2012). Examination of online health information-seeking by Deaf people. Health Communication, 27(2), 194-204.

But my comfort zone is comfy!!!!!

There. I said it.

I hate stepping out of my comfort zone. That’s sort of the point of a comfort zone, right? It’s cozy. It’s comfortable. Like an old sweat shirt or a pair of fuzzy slippers… oh, okay… fuzzy toe socks.

I’ve been striving to make myself step out of my comfort zone. But I will be honest, my intentions were more along the lines of poking out a single toe at a time. Rather, I sort of feel like I’ve gone flailing out into the great unknown.

I mean at work I’m serving on committees I could never have pictured myself on. And I’m actually making myself speak up. For school, I have had two Collaborate meetings in the past two days with groups from different classes. Some of these people are on opposite sides of the country. And I am actually putting myself out there to talk to them and work on projects. That is totally new for me.

Then I read the details for the next blog assignment in LIBR 200. Interview? It’s not like I have a whole host of friends in the Deaf community. And my ASL is incredibly rusty at best. Who on earth am I going to interview and how?

Well,I started thinking. (Dangerous!) When I was taking ASL classes we used to get online and watch videos to practice in lab. Some of the videos we watched were from Deafnewspaper.com and there was a lady that did cooking videos that I had friended on Facebook. Before I could talk myself out of it, I had looked her up and sent her a message explaining the assignment and asking for her help. Now I am supposed to interview this lady. Interview!!!

Forget putting a toe out… forget flailing… I feel like I’ve gone hurdling past the confines of my comfy little safe space to find myself on a collision course with Mars!

I’m proud of myself for getting out there. If you knew me, trust me, you would be too.

But, just for a few minutes, before I have to take another leap, I think I will curl up in my old sweat shirt and fuzzy socks and just relax. After all, my comfort zone is comfy!

Let’s take a look at an information community.

I developed an interest in Deaf Culture several years ago. I had a friend whose son was born profoundly deaf. I became interested in learning American sign Language (ASL) in order to communicate with him. During my undergrad studies, in addition to my B.A. in Social Science and minor in Psychology, I chose to complete a Certificate of Deaf Studies. Through theses classes I was introduced to more than just another language, but to a whole new culture. It was also through this that I was first introduced to the information communities that have developed in support of this culture.
When I first started to think about the information community I would focus on for this assignment, I was at a loss. I work in an academic library and am interested in academic librarianship. However I was not satisfied with researching any of the various listservs I am a part of, which were the obvious choices. Then I thought back to my undergrad studies and the choice was clear – Deaf culture.
The information communities that have formed around Deaf culture meet the definition and characteristics defined by Durrance and Fisher (2003). Online forums allow those of the Deaf culture to unite in their common interests by building and increasing their access to dynamic, linked, and varying information sources. The various forums from d/Deaf news to d/Deaf chat rooms and everything in between take advantage of the multiplying effect and information sharing made possible by technology. The internet provides a way to disseminate much needed information and resources to a cultural group that has in the past been very limited and under served. Databases, chat rooms, and listservs for the d/Deaf have formed around the need to provide access to a plethora of resources that break down cultural and linguistic barriers. Being able to present news, public services, and personal and professional information in a format that can be easily understood meets a need that has long been an issue for those of the Deaf community. One major limitation to Deaf culture and communities throughout history has been geographical. Without the means to communicate across distances historically Deaf communities have been limited and close knit. However, online forums promote and help create social connections on a much broader scale.

References:

Fisher, K., & Durrance, J. (2003). Information communities. In K. Christensen, & D. Levinson (Eds.), Encyclopedia of community: From the village to the virtual world. (pp. 658-661). Thousand Oaks, CA: SAGE Publications, Inc.

It’s not easy being green.

Okay, yes, I just quoted Kermit’s infamous line from Sesame Street. There’s a reason I could read when I was three and those adorable muppets had a lot to do with it. But, I digress…

Kermit may have only referred to his actual body color, but there is more than one truth to his lyrical statement. It’s not easy being green. Learning new things and finding your footing in a new situation can be as much or more of a challenge to us as finding himself the same color as the leaves was to Kermit.

I am officially smack dab in the middle of my second week of library classes. While I will not concede to having bitten off more than I can chew, I will grant you that I will have to chew slowly and carefully if I intend to avoid choking. After only a week and a half I think I can already see what my greatest challenge will likely be. One might assume it would be the deadlines, the writing assignments or so many other things… Most who know me would never dream that the greatest challenge I see before me so far is the reading.

That’s right, I said the reading. Oh, not the act of reading itself. I love to read as much now as I did when I was three years old surrounded by my mountain of story books. However, leisurely reading for pleasure is very different from actively reading with purpose. Again, don’t get me wrong, I’ve always loved sitting down with a text or article, highlighters, sticky notes, and a plethora of colored pens. But when I’m reading for pleasure I can curl up in bed with a novel or kindle app on my fire phone. I can relax in the tub or find a sunny spot in the yard. That’s not exactly how you read an article for discussion or chapters from the required text.

So, yes, so far I see the most daunting obstacle before me to be the readings. This week alone there are several chapters I need to finish from a couple different texts as well as a stack of articles I’ve only thus far scratched the surface of, in addition to some lectures and discussions.

It’s certainly a challenge to spend eight hours staring at a computer screen trying to trudge my way through bibliographic records and MARC tags and databases and links. Then to come home to all that reading about more of the same. I’m not complaining. I know very well that I am the one who made my schedule. I am simply observing, reflecting, if you will. My eyes may permanently cross in my head, but I will accomplish this.

It’s just…. well… not easy being green.

I am still a new cataloger (the only one in our library) doing both copy cataloging and some original cataloging and I spend a lot of time feeling like I’m just not quite sure if I will ever wrap my head around everything. Now I’ve started these classes and I listen to these lectures and read these readings… Well I find myself with that same sort of feeling.

I keep reminding myself to take a deep breath and step out there despite my uncertainty and misgivings. What I really would like to do is blend in with the leaves like Kermit. But I also want to accomplish things. So I will just have to keep reminding myself that it’s really not so bad and that it will get better.

Unlike my beloved muppet, I will not always be green.

Hello LIBR 200.

My name is Elisha Wells (pronounced like Alicia). I live in Greenup County, Kentucky. I work as a Library Specialist at Clark Memorial Library at Shawnee State University in Portsmouth, Ohio. I started out as a student reference assistant while working on my undergrad. After graduating with a BA in Social Science in 2011, I was hired on as the part time Government Documents Clerk. I am now the Cataloger. I am interested in academic librarianship.

Here are a couple of fun facts about me:

I’m Kidz Klub Director at my church and we just finished a Dr. Seuss themed Winter Bible School. I wore an orange wig and crazy clown hat. 🙂

I have symphalangism.  I was born without the middle knuckles on all the fingers of both my hands. It runs on my Dad’s side of the family. 🙂